It's probably a permissions thing... I've worked with a number of alienware laptops, and I've learn a crapload about Alienware: 1) Their tech support is useless. 2) Standard Drivers usually suck; in many cases, they won't even work. 3) They install additional user accounts when deploying a unit (a common practice for most manufacturers). Sometimes you get the 'new guy' on the production line, and they screw up; hence permission problems. A re-install will work (get used to it, cuz you may need to do it a lot because it's an Alenware). Before you re-install, make sure you have both a CD of the OEM drivers (or most recent versions) as well as an external floppy drive, or a USB device that can be accessed by the bios (you may need custom alienware raid drivers when you reinstall windows, if you need them and don't have them available, then windows will not recognize any drives to use for installation.)