Ok so here it is; Mom & PoLiX were added as billing ops because of the whole web site name theft situation. They are handling in game requests for name and squad restoration. Emailing them was done to get more information to work with than just in game messaging. They are not replacing the current system, they are an in game addon to the existing system. So either go to the website or e-mail one of them, either way is fine for now. As for Blue, he didn't quit SS, he is just stepping back from his duties in HZ, while doing this he has more time to handle Billing Op duties as he checks his e-mail often (damn iPhones). Anyways, hopes this helps Mav.