F5, training a new staffer takes time. It can't be done in a little session of spamming every possible useful info and hoping for the noob to remember everything. It's with experience (which mean hosting events that could fail, answering help calls even if you dont know the answer etc), mistakes and help from "senior" staffers that you can become better. So your whole idea of staffers not getting a decent training is pretty wrong imo. All you can do in that "training" session is give the useful infos, let the noob get used to the commands, and hope for the best. Just my 2 cents Oh and we all talk to each others on msn, or ingame (alot changed aliases tho). I'm usually on Audrey (instead of Audry).