i meant tracert to the TW IP address then ping each one of the hops... so basically, tracert to 66.36.241.110 then ping each one of the hops circled everything i found wrong w/ that picture.. super high times negative ping times now i can't explain the negative ping times but the super high traced times means there is something wrong... i also noticed that the super high ping times were NOT consistent... so there is another thing wrong... i honestly don't know what else to do, cause i have never seen such unusual times before...