this is an administrator account. i haven't check permissions yet, i will do it right now. EDIT: Yay screenshots work! Logs haven't yet, but i don't know if it takes a bit for them to work. did you know Vista by default doesn't set the write permission on ANY folder in the C: drive? wtf? anyone have an idea about the logs not being written? EDIT: never mind, had to change extension from .log to .txt [ PROBLEM SOLVED ]