Win XP help

[★ Dav]

can anyone help?

 

i have a win xp pro laptop with intigrated VIE AC'97 sound drivers. Earler today my sound died completly on spakers and headphones. I liik in device manager and the AC'97 codec returns an error:

 

Cannot start device (code 10)

 

i have tried to uninstall and reinstall drivers, rool back driver, system restore and nothing works.

 

If anyone knows how or has a usefull link please post it.

 

ty all

[Testtube]

wow bummer. If your reinstalling the driver and that still dosent work. maybe your sound card is fried

[★ Dav]

i have been thinking that but when i uninstall the driver plug and play finds the device again. I want to consider an xp bug (again) fisst as i dad a similar usb problem where thay didnt work at all after installing SP1 and upgrading to pro from home. I cant fiond anything on the maze that is microsoft knowelege base though

[Fluffy White Bunny]

Go to Start > Control Panel > Administrative Tools > Services. Find "Windows Audio" and double click it. Make sure "Service status" says Started, and that "Startup type" is set to automatic. If not, set startup type to automatic and click start.

[Night Fox]

Try to update by doing a windows update.

[★ Dav]

Try to update by doing a windows update.

i have done that, o rolled back then winupdated and still the same prob

[Night Fox]

Hmm the best things is uninstall it and reboot your laptop and see it detects the sound card.

[★ Dav]

done that, it detects it immidiatly which is why im reluctant to call it a hardware error atm. Will safemode stop the uato install process?

[Night Fox]

done that, it detects it immidiatly which is why im reluctant to call it a hardware error atm.  Will safemode stop the uato install process?

Hmm not sure but you could try it out.

Do you have a drivers cd-rom for your laptop?

[★ Dav]

yes, tried installing drivers from it and it still wont work

[Night Fox]

yes, tried installing drivers from it and it still wont work

Hmm sorry Dav, I have no idea why.

Maybe the speakers are fried

Maybe take it to a technician.

[Paine]

try plugging them in.

[★ Dav]

lil its a laptop so thay are plugged in. Also of the speakers were fried it would work with headphones and wouldnt return the driver error so thats not whats wrong.

 

I was speaking with theior tech support team and they think its probably a windows bug.

[Fluffy White Bunny]

Swap the HD with someone elses to see if its your operating system thats causing it.

[★ ZiGNoTZaG]

remove everything !@#$%^&*ociated with the AC 97 sound from the device manager. restart puter...dont let windows load. bring up the bios right away and disable the onboard sound and the on board game port if you see such an option(if your lt has one). then restart the computer(save changes and exit).

 

let windows load. and it shouldnt find any new devices !@#$%^&*ociated with sound. cept maybe the gameport if its got one(serial) look in the device manage to verify.

 

restart and enter the bios and enable the on board ac97 sound & game port again and restart the computer. windows XP shouldnt need any driver disc for ac97 sound or the rudimentary controler support when it finds it. (i dont think)

 

you may be having some interupt problems. why this would suddenyl occur unless you recently changed something is beyond me...but hey this is windows were talking about, on a lt to boot. eheh

 

worth a go maybe. sounds like youve done tryed all the update your driver junk.

 

thats what i would try

 

you could get some diag proggies to maybe give ya hint as well. like SIS sandra. it gives you quite a bit of tech info about your puter's status.

[★ Dav]

i will try that when i get home Zig, thanx.

 

fluffy - a hdd swap is out of the qu, it woulkd void the warranty and i dont plan on paying for hardware faults. Also i dont know anyone with an identical system so they will have diffrent drivers.

 

Last night i tried drwatson and check disk and no errors were found by them so i may have to try formatting C: and starting again which i really would rather not do.

[Bargeld]

i may have to try formatting C: and starting again which i really would rather not do.

That voids the warranty too.

[Night Fox]

Try here Dav:

 

Windowsxp Drivers

 

That may help you out.

[★ Dav]

i may have to try formatting C: and starting again which i really would rather not do.

That voids the warranty too.

Accually the warranty is for hardware only.

 

well i phoned their tech support and they said that all options have been exhausted so i used the last resort dissk, installed all drivers with the driver cd and im still getting a code 10. This means that the hardware must be dead and its being sent off for repair.

 

thanx for the help guys, we tried