American Airlines suck

[rootbear75]

So i was supposed to be on a flight to Los angeles from Dulles Intl Airport. It was supposed to leave at 8:15am... it is now nearly 10.15 am and here i am BACK in the fucking terminal.

I got here 2 hours early but AA's check in process is completely retarded. They have self service kiosks so supposedly it will go faster except for the fact that there is a fucking LINE that people have to check there bags.. so WHATS THE FUCKING POINT...

 

SECOND: all of the in-flight magazines were in fucking SPANISH.... im like WTF and the flight attendant said the plane came from puerto rico... im thinking SO? THAT DOESNT MEAN SHIT ur supposed to fucking replace the magazines before you get people on the plane......

 

So now the board is saying 11am before it will depart, i havent slept tonight thinking i'd be able to sleep on the plane.....

 

 

FUCKING NEVER FLYING AA AGAIN...

 

on another note: I have a $300 travel voucher if anyone wants it. You can have it for $200.

[Dr Brain]

That's what you get in a market with high barriers to entry. Crazy companies that don't care.

[rootbear75]

i usually fly united... at least i get fucking legroom with them... economy plus is the next best thing to a first class seat.

 

Oh and yes, im STILL at the airport.......

Departure board says its supposed to leave at.... 1230pm and its now 1215 and nada....

Edited January 1, 2010 by rootbear75

[»Blocks]

I flew AA cross-country just a few weeks ago and had a relatively pleasant experience. I think bad experiences happen with every airline. Though I don't think I'd want to fly now given the extra security post 12/25/09.

[X_PennyWise]

Fly Southwest. Always the cheapest and the service was fine.

 

I bought plane tickets for myself and 24 other people this past summer and SW was the cheapest by more than half of every other major airline I called.

Edited January 3, 2010 by X_PennyWise

[rootbear75]

Full Story now since im FINALLy home...

 

Got to IAD at 615AM EST.

Left LAX Airport at 11PM PST.

 

Total Time spent: 20 hours.

 

Also, please note that ME and like 30 other passengers have NOT slept the past night. (It's new years, and a lot of people figured they could sleep on the plane.

 

First things first:

Whats the point of the SELF check in if it isnt any faster than having a person checking you in. They had 6 self check in kiosks. and only 2 bag drop lanes.... its FASTER to check in than it is to drop your bag off.... you see how fucked up that got.

 

On to what happened.

Original departure time was 815am EST.

 

I get to the gate, uneventful. Board the plane, uneventful, except the plane is like 80* which on a plane, as more people got on, it rose higher.

5 minutes after departure (820am) Captain comes on the PA and says, yes we know its hot, and we have a mechanic on the way to fix it.

930am EST: Problem still not fixed, we have the option of deboarding the aircraft.

945am EST: they cant get the problem fixed, so they kick everyone off the plane.

1000am EST: They say a part is being shipped from the airport down the road.

1030am EST: Part still in transit. ET to part arrival: 1100am to 1115am. ETD: 1200pm. (Now a 4 hour delay, They are forced to give meal vouchers as compensation (req for 3+ hours). I decide to walk around the airport.

1130am EST: start walking back to plane. Departure board reads 1140am.

1140am EST: I get back to gate. They are boarding so I get in line.

1150am EST: They announce that this is for a Dallas / FT Worth flight instead. New departure board time 1230pm.

1230pm EST: Have not boarded. Departure board reads 115pm. No announcement made.

115pm EST: Still haven't boarded. I ask an agent what time the expected departure is. She says 230pm. Departure board still reads 115pm, and no public announcement was given.

125pm EST: I get in line because im pissed and i deserve more than a fucking meal voucher.

130pm EST: In line. Look up departure board reads CANCELLED. Me and the people in line are WTF?!#(*$&@(*#&(@

135pm EST: THEY FINALLY MAKE AN ANNOUNCEMENT! Bags going to carousel 13, yada yada yada, go to ticket counter to get rebooked, yada yada yada.

140pm EST: On mobile lounge back to main terminal. On 1800 call with american to get rebooked.

150pm EST: At baggage claim 13 waiting for bag. Stupid bitch in reservations hung up on me. I tried to get a flight out of reagan natl which is 30 minutes down the road in DC. (New Itinerary: 415pm DCA -> DFW (Dallas which is american hub, then 745pm CST DFW -> LAX 910pm PST)

210pm EST: Bags still not coming up, i go up to ticket counter because i dont know if my itinerary got made. also wanted compensation.

230pm EST: I call my parents to ask them to come pick me up and take me to DCA because i just KNOW that american isnt going to pay for a fucking taxi.

240pm EST: Finally get to the front of the line and indeed my reservation is confirmed. I ask about compensation, all they can give me is a hotel... I LIVE IN THE FUCKING AREA, I DONT NEED NO FUCK HOTEL.

 

sigh... so 20 minutes later still no bag but they say they will send it out on the next flight that should get to LAX at about 845pm.

so, drive to reagan, get a meal voucher and eat lunch, get on the plane and FINALLY get some much needed sleep.

 

DFW: They give me another meal voucher (tyvm) and i get on the plane to los angeles. couldnt sleep, not their fault. other than that, uneventful.

 

LAX: Get into los angeles at 910pm PST; on time.

I go to the baggage claim and see if my bags have already made it. NOPE. Plane JUST landed... im like WTF.

So i wait.

930pm No bags.

945pm no bags.

950pm baggage carousel starts spitting out chicago bags.. wtf.

 

1015pm they FINALLY start releasing dulles bags. I get my bag and leave... and im never flying AA again.

now im gonna write a letter and demand a first class ticket for a 5 star fuck up.

 

 

god damn...

[»Xog]

that sucks man!

[rootbear75]

here's another thing:

 

AA's complaing form doenst work. It says:

 

Check for errors, AND THERE ARE NONE, WTFFFF

[Dav]

Use another airline, surely there are many more options out there, or are AA the only ones that fly the route you want?

[rootbear75]

i didnt book the ticket....

[Gravitron]

Greg Dean had already reported back in the 2000s or something about how much they suck and how no one should ever never fly with them. I guess you missed that memo.

[Drake7707]

somehow this makes me happy that i've never been on a plane before ^^

[Dav]

i didnt book the ticket....

 

Ahh, thats always the way to end up in trouble. Sucks if you cant avoid it though.

 

Airlines I will happily use again:

 

Easyjet - Cheap but delivers well

KLM - Fly from my city, good service

Virgin atlantic - Benchmark IMO

 

Airlines I will never use again:

 

Ryanair - Bunch of scammers (for those of you that dont know about these guys read their latest scam method here http://news.bbc.co.uk/1/hi/business/8438837.stm ), awful service.

[Delic]

AA isn't really that bad overall. As someone mentioned, these things happen with every airline. I'd say you were unlucky.

 

Never hurts to milk off the situation though, let me know if you got that first class =D Or at least ask for a full ticket worth of voucher.

Edited January 5, 2010 by Delic

[rootbear75]

I finally got a response and they tried to buy mee off with a $100 voucher...

 

I GOT 3X THAT WHEN I ASKED TO GET BUMPED OFF A FLIGHT.... WTF?!

 

So I sent a reply that in its short form said, "you better be kidding."