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Microsoft can't answer a simple question

rootbear75

By rootbear75
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rootbear75 Newbie

rootbear75

Posted
Posted (edited)

Omfg.. ALL I WANT IS ONE THING. I wanted to know if there was a version of Media Center (not Media Player) for Vista Business. The stupid tech guy seemed to think there was a problem with my xbox and that I should contact Xbox tech support. I then attempted to again say that It was NOT an xbox problem, and that they would tell me to talk to you again. Then he said, well its a technical problem, and I can't help you... FFS stupid !@#$%^&* tech support...

I also had to repeat stuff twice.... stupid stupid STUPID

 

2:00:01 AM CustomerJosh

Initial Question/Comment: How to purchase Windows Media center

2:00:17 AM SystemSystem

Preston has joined this session!

2:00:17 AM SystemSystem

Connected with Preston

2:00:27 AM AgentPreston

Welcome to Microsoft Customer Service Chat, Josh.

2:00:45 AM CustomerJosh

Hi, I was wondering if there was any way I could get Windows Media Center for Vista Business.

2:01:27 AM AgentPreston

What is the version and edition of Windows you use? (For example: Windows XP Professional).

2:01:36 AM CustomerJosh

Windows Vista Business

2:02:57 AM AgentPreston

You already have Windows Vista Business on your computer.

2:03:00 AM CustomerJosh

Yes

2:03:32 AM CustomerJosh

I want to connect my Xbox 360 to my computer, and it says I need Windows media center.

2:03:37 AM AgentPreston

Sorry for the typo.

2:03:47 AM AgentPreston

Okay.

2:03:57 AM AgentPreston

I suggest that you contact the Xbox Support Team by calling 1-800-4-MY-XBOX, as they would be able to assist you on the issue. They are available from 9:00 A.M. - 1:00 A.M. Eastern Time and 6:00 A.M. - 10:00 P.M. (Pacific Time). For more information on contacting XBOX support, please visit the following web link: http://www.xbox.com/en-US/support/contact/?WT.svl=nav

2:04:38 AM CustomerJosh

I don't think the problem lies with my Xbox. It lies with the fact that I can't find out where to download or purchase Windows Media Center for my computer

2:06:43 AM CustomerJosh

On the site to download the setup for the connection between the 360 and the computer ( http://www.xbox.com/en-US/pcsetup/alldownloads.htm ), it has all of the editions except for Business. Is there a version of Windows Media Center for Vista Business or not?

2:07:17 AM AgentPreston

Please give me a moment while I search for the relevant information for you.

2:09:53 AM AgentPreston

Thank you for waiting.

2:10:12 AM AgentPreston

Did Windows Vista Business come pre-installed on your computer?

2:10:21 AM CustomerJosh

Yes.

2:11:52 AM AgentPreston

I would recommend that you contact the Xbox support team as they are the right to assist you on this issue.

2:13:06 AM CustomerJosh

How can the Xbox support team help me when there is nothing wrong with my Xbox? I need something for my computer, not my Xbox. I can almost guarentee that when I ask them, they will tell me to come back and ask you guys.

2:13:28 AM AgentPreston

Your issue is technical and I would recommend that you contact your computer manufacturer as they are your primary source of support and they would be the best to assist you on the issue.

2:13:38 AM AgentPreston

Contact information for most major computer manufacturers is available at: http://www.support.microsoft.com/default.aspx?pr=oemphone

2:13:45 AM CustomerJosh

OK, thanks for your time...

 

at this point (even tho it was a short time) i wanted to say.. god ur such a dumb!@#$%^&*... LISTEN blah blah blah

Edited by rootbear75
freakmonger Newbie

»freakmonger

Posted
Posted (edited)

2:00:45 AM CustomerJosh

Hi, I was wondering if there was any way I could get Windows Media Center for Vista Business.

2:01:27 AM AgentPreston

What is the version and edition of Windows you use? (For example: Windows XP Professional).

2:01:36 AM CustomerJosh

Windows Vista Business

 

LOL

Edited by freakmonger
Lynx Newbie

»Lynx

Posted
Posted

Worst people I've had to deal with are the PCWorld Tech Support guys, or what the !@#$%^&* ever they call themselves. My aunt bought a laptop, however there was a problem with the RAM (I checked the error beep codes to match the BIOS, I could have fixed it but I didn't want to open it incase it voided any warranty) - anyway, she asked me to take it back and see what I could do... So I was like, fine - this is a pretty open/shut case, she's only had it a day - I should be able to get a new one.

 

I drive to PCWorld, and I tell them that the RAM in this laptop is faulty, and I'd like a different laptop. Anyway, this greasy pizza-faced nerd takes the laptop and mumbles something about the motherboard before walking away with it, leaving me standing there like a lemon for ten minutes, so I call him back and ask him what's going on. He told me that he's going to re-install the OS. I say, well that's very nice but I'm not going to wait here for a couple hours staring into space while you *TRY* to re-install the OS on a computer that won't boot, give me a different laptop and you can just send that one back to the manufacturer, it's a textbook RAM error, and can be fixed easily but I've not got the time and since the thing was only bought yesterday - I am well within my rights to ask for my money back or have a replacement. He asks me to wait to talk to the manager.

 

I wait....

 

And wait....

 

And lose my patience (after 20 minutes or so) - I call him back and say 'Well where is this manager of yours, I've been at the store for a half hour now and I've still got nothing to show for it, other than you trying to boot a computer that won't bloody boot' - before I could finish the manager comes over... He inspects the computer, and thinks it's the Hard Drive... I feel like !@#$%^&*ing !@#$%^&*!@#$%^&*inating this !@#$%^&*got. I explain to him... 'It's not the Hard drive, or the OS, or the motherboard, or the screen, or anything else... It's the RAM... It's a simple thing to correct, but it's not my job to correct it, it's yours. Now please, can you just give me a different laptop so I can go home' ... Anyway, he then gives me some story that he's not authorised to complete refunds or exchanges... I ask him 'Well who is?' he says... 'The manager'... I say, well who the !@#$%^&* are you, he told me you're the manager - then he tells me that the manger is on the phone out back, so I tell him to get his manager off the !@#$%^&*ing phone and out here... Thankfully, he listens. Within a minute of his manager coming out he says 'Ooh, the laptop - yeah, some have had to be recalled for faulty memory, just do an exchange'

 

I was tempted to complain about his re!@#$%^&*ed 'tech guys' but felt too bloody smug about the outcome, so I left peacefully. But I know I'll never go PCWorld again.

 

-Lynx

X`terrania Newbie

X`terrania

Posted
Posted
The worst ever is called Bell Canada, their technical support is horrid - and now they're outsourcing for god's sake! First I had to deal with the French support who could barely speak English, and now I've got some Hindu guy preaching to me about how I should try plugging my modem into every phonejack in the house!!
Suicide_Run Newbie

Suicide_Run

Posted
Posted (edited)
The worst ever is called Bell Canada, their technical support is horrid - and now they're outsourcing for god's sake! First I had to deal with the French support who could barely speak English, and now I've got some Hindu guy preaching to me about how I should try plugging my modem into every phonejack in the house!!

LOL My friends who used to use Bell all complains about everytime theres a problem. They ask you to unplug and replug every phonejack in the house

 

I also had problems with Sears....!@#$%^&*ty CR. All they do is forward you to another person and some times randomly cut you off when my water heater was leaking. Took me like about 10 days to get a replacement cause they keep saying someone will contact me. Ended up taking about a week for someone to call me back....really useless people unless you ask to talk to a supervisor or manager.

Edited by Suicide_Run
X`terrania Newbie

X`terrania

Posted
Posted
Rofl. I remember this one time I had some really re!@#$%^&*ed guy answer my tech support call: he asked if the lights on the modem were on, all four of them - and when I said yes he asked if I had the modem's power plug plugged in.
CRe Newbie

CRe

Posted
Posted
Lol, worst service I've had is with Satellite TV. I called tech support and they said they were sending a guy in 3 days. 2 weeks later a guy came and said it was the trees blocking the satellite. I asked which tree and he said "We are not allowed to tell what tree it is."
PoLiX Rookie

PoLiX

Posted
Posted

Knowing windows, it was just a computer.

 

What are you doing with your XBOX that you need media center to connect to your pc? Guess I haven't !@#$%^&*ed with mine beyond playing videos and music off my PC on my XBOX.

rootbear75 Newbie

rootbear75

Posted
  • Author
Posted
http://en.wikipedia.org/wiki/Windows_media...n_Windows_Vista

http://www.microsoft.com/windows/products/...uy/default.mspx

 

Windows Media Center is included only in Windows Vista Home Premium and Windows Vista Ultimate.

 

Just took a bit of google magic.

... I KNOW\

thats why i was asking where can i get it for Business...

 

Knowing windows, it was just a computer.

 

What are you doing with your XBOX that you need media center to connect to your pc? Guess I haven't !@#$%^&*ed with mine beyond playing videos and music off my PC on my XBOX.

Theres a way to connect your xbox to be able to use the media on your computer. Since my monitor port on my computer is semi-re!@#$%^&*ed, i'd rather just use my xbox instead...

So i need media center to connect my xbox to my computer..

Delic Newbie

Delic

Posted
Posted

Heheh, funny stories ;D

 

Root should've listened

Inc should've sued

Dav should be understanding! ;D

Lynx should've complained to the manager

 

I work as Technical Support. We got hardcore intensive training for 3 months and then got sent off to the phones

like lambs to the slaughter, hahah. There's a million things you need to know and there's always new things

happening, things changing, so you have to keep yourself up-to-date. Sometimes you'll get calls which can be

confusing; for example if someone calls about an issue that isn't really for you to handle but you're not quite

sure. I'm pretty sure that's what happened in Dav's case. Maybe the guy was relatively new and wasn't able to

tell yet. Which is understandable if you get bombarded with information which you're supposed to be a specialist

at, and then get a call from someone who's talking about the same system you support, just not that aspect of it.

 

It seems Root got a more experienced person.

 

I don't know if it was the same case for Dav's guy as it is for us, but with what we do the information is so extensive that

it's impossible to become a 100% effective specialist until you have at least 6-8 months of experience. And even then

new and unique things and problems appear all the time which each need to be approached and solved in their own way.

 

gg.

 

inc read pm

rootbear75 Newbie

rootbear75

Posted
  • Author
Posted
Heheh, funny stories ;D

 

Root should've listened

[..]

It seems Root got a more experienced person.

 

[...]

really? how was i not listening?

i sent an email immediately after:

and i got a straight answer:

 

!@#$%^&*o Josh,

 

Thank you for contacting Microsoft Customer Service.

 

I understand from your message that you would like to receive information on availability of Windows Media Center for Windows Vista Business.

 

For !@#$%^&*istance with this concern, I recommend contacting our Microsoft Product Information team at: (800) 426-9400. They are available from Monday through Friday 6:00 A.M. - 6:00 P.M. Pacific Time. This team will be in a better position to assist you.

 

Microsoft Product Information team also has information available to you online at the following Web site:

 

http://www.microsoft.com/products/

 

This site has general and technical pre-sales information about product features, licensing, product pricing, and upgrades.

 

I hope the above information is helpful. If you have additional concerns, please do not hesitate to contact us.

 

Thank you,

 

 

Ranjit

 

Microsoft Customer Service Representative

 

 

 

If you have any feedback about your Online Customer Service experience, please send them to my manager, Justus Joy, at http://go.microsoft.com/?linkid=6998852.Please do not forget to indicate the name of my manager in the subject field.

Cancer+ Newbie

Cancer+

Posted
Posted

A straight answer? They told you to "contact someone else" which is EXACTLY what the Microsoft guy told you to do.

 

Honestly, right now I am in customer support, and some people just DON'T UNDERSTAND. When certain people can't help you, certain people...CAN'T HELP YOU. It is the way some things are. It is like saying to a football player "Hey can you fix my three point shot?" They just can't help you.

Lynx Newbie

»Lynx

Posted
Posted
^^ Crappy analogy - if a football player said to me 'Hey, can you fix my three point shot' I'd be like 'Well, I'm no football player, so no', point of that is that I don't go around with a t-shirt saying 'I'm certified to fix your three point shot', the kids in PCWorld have t-shirts saying they're certified to fix my computer. The people on Microsoft Support website are "there to help you".
rootbear75 Newbie

rootbear75

Posted
  • Author
Posted
A straight answer? They told you to "contact someone else" which is EXACTLY what the Microsoft guy told you to do.
They told him to contact the Xbox dudes, which didn't make much sense. Contacting the MS product information team makes more sense

exactly

which is why thats more of a straight answer than the guy on the online chat.

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