DeathFromAbove Posted October 21, 2008 Report Posted October 21, 2008 So after not having played SS since college, I just reinstalled and logged into EG ready for some serious flagging. Much to my dismay, I was instantly specced for high packetloss. I did some forum research and it looks like I may be a victim of the hopone problem. My trace revealed the following: Tracing Zone: SSCU Extreme Games IP Address: 66.235.184.102 Hop IP Address Host Name Loss(%) Min/Avg/Max Ping--- --------------- -------------------------------- ------- ---------------- 1 192.168.0.1 0.0 0 0 0 2 10.20.32.1 0.0 0 0 10 3 207.229.191.130 mart-h1.chi-mart.il.cable.rcn.ne 2.5 0 10 160 4 207.172.19.43 ge0-0-2.core2.chsl.il.rcn.net 0.0 0 10 10 5 207.172.19.15 ge5-2.border2.eqnx.il.rcn.net 2.5 0 20 160 6 66.36.224.217 chi1.ge1-0-2.core1.iad1.hopone.n 97.5 70 70 70 7 66.36.224.53 ge11-1.core2.dca2.hopone.net 97.4 70 70 70 8 66.36.224.228 vl2.msfc1.distb1.dca2.hopone.net 97.4 60 60 60 9 66.235.184.102 5.1 60 70 Cycles: 39 Am I boned? Is there ANY fix for this? I tried contacting RCN but their indian support center told me that "there server is down and that I should check back later" which is complete BS because I have net access. When I asked them to give me the host names of the servers that were down they told me they couldn't because "their tools were offline." How convenient. In any event, is there anything that my ISP, RCN, can do to help in the matter? I'm so upset I can't get on SS.
Hate The Fake Posted October 21, 2008 Report Posted October 21, 2008 i completed 600 cycle trace (roughly 3 hours), sent emails to both doc and hopone and NOTHING has come from it. But if you decide you would like to do the same, email the followingdock@twsites.comHJ!@#$%^&*@HOPONE.NET My trace 2- Internet Provider At&t 3- October 3rd 2008 Trace from 9 pm to 1130 pm Central Time 4- Lag after 10 mins- PING Current:60 ms Average: ms Low:60 ms High:350 ms S2C: 0.3% C2S: 0.0% 5- Trace---- Tracing Zone: SSCU Trench Wars IP Address: 66.36.241.110 Hop IP Address Host Name Loss(%) Min/Avg/Max Ping--- --------------- -------------------------------- ------- ---------------- 1 192.168.1.254 home 0.0 0 0 50 2 99.175.95.254 adsl-99-175-95-254.dsl.fyv2ar.sb 0.0 10 20 490 3 99.154.232.33 99.8 10 10 10 4 151.164.190.32 99.8 10 10 10 5 ... ... 0.0 1000000 0 0 6 66.36.224.217 chi1.ge1-0-2.core1.iad1.hopone.n 99.8 50 50 50 7 66.36.224.17 ge6-1.core1.dca2.hopone.net 99.8 50 50 50 8 66.36.224.229 vl2.msfc1.distb2.dca2.hopone.net 99.8 50 50 50 9 66.36.241.110 sls-cb9p7.dca2.superb.net 0.1 50 60 540
DeathFromAbove Posted October 21, 2008 Author Report Posted October 21, 2008 I actually called Hopone last night and while I didn't have a support ticket since I don't pay for their rack space, the tech was nice enough to try to help me out a bit. He said that the most likely cause of this is that whatever EG is hosted on is probably a server in hopone's rack (he couldn't confirm details since I wasn't a customer) and that the server it is on is configured to add a delay in response to help fend off DDOS attacks. I'm not sure how much of that is true or not since if that was the case then I wonder how ANYBODY could play EG.... Has anybody contacted the server owners to inquire?
Samapico Posted October 21, 2008 Report Posted October 21, 2008 [...]and that the server it is on is configured to add a delay in response to help fend off DDOS attacks. I'm not sure how much of that is true or not since if that was the case then I wonder how ANYBODY could play EG.... Has anybody contacted the server owners to inquire?Last I heard, this was in fact due to the server delaying/filtering PING's. So the packetloss that appears in the trace is not valid at all.It only affects ping's, not game data transferred, since not the same ports are involved.
DeathFromAbove Posted October 21, 2008 Author Report Posted October 21, 2008 Last I heard, this was in fact due to the server delaying/filtering PING's. So the packetloss that appears in the trace is not valid at all.It only affects ping's, not game data transferred, since not the same ports are involved. Ok, so that means that means it is a problem with Continuum itself? Thats what I'm confused about...like, who's end is this problem on? Hopone? The people who run EG and rent the rackspace on Hopone? My ISP? All of them?
Samapico Posted October 21, 2008 Report Posted October 21, 2008 Somewhere else between your computer and the server It usually goes away after a while
rootbear75 Posted October 21, 2008 Report Posted October 21, 2008 Somewhere else between your computer and the server It usually goes away after a whileya, i've seen multiple topics about packetloss to EG a bunch over the past 4 years.
DeathFromAbove Posted October 22, 2008 Author Report Posted October 22, 2008 So I had found a post somewhere (can't find it now of course) from people saying they had managed to get their ISP to reroute them around hopone.net. Does that make sense as a workable solution to anyone? When I called RCN last night, their indian support center, after repeatedly trying to explain the issue, said it was not possible for them to do this. Were they BSing me? It is sounding like the EG team may need to do something themselves about this with their hosting solution. Anybody have the contact info for someone high up who owns the server who can actually deal with this?
rootbear75 Posted October 22, 2008 Report Posted October 22, 2008 they probably were BSing you. they don't care.but ya, once the routing tables get refreshed, you should be fine
DeathFromAbove Posted October 22, 2008 Author Report Posted October 22, 2008 they probably were BSing you. they don't care.but ya, once the routing tables get refreshed, you should be fine Figures. So I'm confused, once WHO refreshes the routing tables? I'm basically looking to find out who is ultimately responsible and able to address the issue and then I'll work on contacting them to resolve it.
rootbear75 Posted October 22, 2008 Report Posted October 22, 2008 its automaticbuilt into every router's software i can't say how often they do it. all i know is when a router finds a route it likes, it usually likes to keep it (i say from my own experience)i do know there is a way to refresh route tables in YOUR router, but i forgot the commands to do it.
DeathFromAbove Posted October 22, 2008 Author Report Posted October 22, 2008 its automaticbuilt into every router's software i can't say how often they do it. all i know is when a router finds a route it likes, it usually likes to keep it (i say from my own experience)i do know there is a way to refresh route tables in YOUR router, but i forgot the commands to do it. So in theory, I could run these commands on my own router that is hooked up to my home machine, and it would reroute around the hopone.net servers, thus solving the issue on my end? If this is the case, for the love of all that is SS can you please hunt these commands down? There are TONS of us who are suffering a denial of our SS addiction because of this. You'd be a hero!
PoLiX Posted October 22, 2008 Report Posted October 22, 2008 It would be done by your ISP's provider. Whoever they are using to pipe their bandwidth in that direction of the US is causing your issues. Typically AT&T seems to be the ones always going through or having issues with Hopone's routers. They are the most annoying data routers in the country for any gaming, and always blame it on someone else. The best thing you can do is call your isp and tell them you are having connection issues to servers going through the hop one router. Don't tell them it is for gaming, just say multiple websites and servers you have traced that you are having issues with all seem to go through hop one. Won't put a fire under their !@#$%^&*, but it will get them interested.
rootbear75 Posted October 23, 2008 Report Posted October 23, 2008 (edited) its automaticbuilt into every router's software i can't say how often they do it. all i know is when a router finds a route it likes, it usually likes to keep it (i say from my own experience)i do know there is a way to refresh route tables in YOUR router, but i forgot the commands to do it. So in theory, I could run these commands on my own router that is hooked up to my home machine, and it would reroute around the hopone.net servers, thus solving the issue on my end? If this is the case, for the love of all that is SS can you please hunt these commands down? There are TONS of us who are suffering a denial of our SS addiction because of this. You'd be a hero!no. it only updates a limited amount of routing tables. like FROM YOUR ROUTER all of these IP addresses go to this router, and all of the other ones go to that router. it just says which direction to send it, not how to route it every specific way to every specific device. it IS a netstat command, that i am sure of. what else besides it, have no clue. go google it or somethingbut, since your router connects directly to your ISP, then onto that, and no other routers, then i suspect that command wont do squat. its mainly for big routers that have a lot of connections. now i could be misguided in what im saying. if i am, please do correct me. Edited October 23, 2008 by rootbear75
Hate The Fake Posted October 23, 2008 Report Posted October 23, 2008 It would be done by your ISP's provider. Whoever they are using to pipe their bandwidth in that direction of the US is causing your issues. Typically AT&T seems to be the ones always going through or having issues with Hopone's routers. They are the most annoying data routers in the country for any gaming, and always blame it on someone else. The best thing you can do is call your isp and tell them you are having connection issues to servers going through the hop one router. Don't tell them it is for gaming, just say multiple websites and servers you have traced that you are having issues with all seem to go through hop one. Won't put a fire under their !@#$%^&*, but it will get them interested. i have at&t every holiday my lag goes up to 50,000 ms it sucks =/ it has done this the last 2 years in a row.
script Posted October 28, 2008 Report Posted October 28, 2008 I'm having the same problems. My traces through hopone are similar. It pretty much sucks.
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