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rootbear75

By rootbear75
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rootbear75 Newbie

rootbear75

Posted
Posted (edited)
This is a true story from the WordPerfect helpline. Needless to say' date=' the help desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."

 

Actual dialogue of a former WordPerfect Customer Support employee with a caller:

 

Customer Support: "Ridge Hall computer !@#$%^&*istant; may I help you?"

 

Caller: "Yes, well, I'm having trouble with WordPerfect."

 

CS: "What sort of trouble?"

 

C: "Well, I was just typing along, and all of a sudden the words went away."

 

CS: "Went away?"

 

C: "They disappeared."

 

CS: "Hmm. So what does your screen look like now?"

 

C: "Nothing."

 

CS: "Nothing?"

 

C: "It's blank; it won't accept anything when I type."

 

CS: "Are you still in WordPerfect, or did you get out?"

 

C: "How do I tell?"

 

CS: "Can you see the C: prompt on the screen?"

 

C: "What's a sea-prompt?"

 

CS: "Never mind. Can you move the cursor around on the screen?"

 

C: "There isn't any cursor, I told you, it won't accept anything I type."

 

CS: "Does your monitor have a power indicator?"

 

C: "What's a monitor?"

 

CS: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

 

C: "I don't know."

 

CS: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

 

C: "Yes, I think so."

 

CS: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

 

C: ".......Yes, it is."

 

CS: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

 

C: "No."

 

CS: "Well, there are. I need you to look back there again and find the other cable."

 

C: ".......Okay, here it is."

 

CS: "Follow it for me, and tell me if it's plugged securely into the back of your computer."

 

"I can't reach."

 

CS: "Uh huh. Well, can you see if it is?"

 

C: "No."

 

CS: "Even if you maybe put your knee on something and lean way over?"

 

C: "Oh, it's not because I don't have the right angle - it's because it's dark."

 

CS: "Dark?"

 

C: "Yes - the office light is off, and the only light I have is coming in from the window."

 

CS: "Well, turn on the office light then."

 

C: "I can't."

 

CS: "No? Why not?"

 

C: "Because there's a power outage."

 

CS: "A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

 

C: "Well, yes, I keep them in the closet."

 

CS: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

 

C: "Really? Is it that bad?"

 

CS: "Yes, I'm afraid it is."

 

C: "Well, all right then, I suppose. What do I tell them?"

 

CS: "Tell them you're too stupid to own a computer."[/quote']

Edited by rootbear75
T-Man Newbie

»T-Man

Posted
Posted
Rofl promote the man dont fire him. I have a hard time believing the "customer" was being seroius, I bet they were trying to give someone a hard time.

 

Eh I totally believe that the customer would say that, so many dumb people out there. I have dealt with plenty of people like that in the past..

masscarnage Newbie

masscarnage

Posted
Posted

this truly happened to me yesterday at pizza hut:

 

me: thank you for calling pizza hut is this for carry out or delivery?

customer: delivery, i have a coupon for 2 large pizzas for 16$

me: im sorry mam but that coupon is expirred (that coupon offer stopped 4 weeks ago)

customer: WHAT THE F**K I AM ONLY PAYING 16$

me: im sorry but there is nothing i can do

customer:NO YOU WILL F**K MAKE ME THEM AND !@#$%^&*ING SELL IT FOR 16$

me: one second

 

i then tell the manager what is happening and he tells me to hang up, but them 10 seconds later

 

me: thank you for calling pizza hut is this for carry out or delivery?

customer: WHY DID YOU HANG UP ON ME

me: i dont appreaciate you cussing

customer: F**K YOU!! DONT HANG UP ON ME!!

 

i then hang up, this time a guy calls saying hes a laywer and says we can take it 2 ways either he suees us or we give his client a free order, my manager tells me to get his number and they are not banned from every pizza hut in a 1 city radius around them lol

Hakaku Newbie

Hakaku

Posted
Posted
lol masscarnage, that's like one of my customers last Friday threatening to sue me [my work] over an eggroll. I was refusing to refund her money over something she ate more than half of, and after she threatened me I basically told her she'd lose more money in the process of trying to sue, than me not giving her money back. - She didn't seem to care, and started making a scene. But as no one else besides my coworker who only speaks cantonese was there, it's not like I cared about what she thought either.
masscarnage Newbie

masscarnage

Posted
Posted
the thing was i live in southern cali in a city ccalled upland, half of our area we deliver to is rich other half is ghetto the phone call came from the ghetto part and theres no way any of them can afford a lawyer on call so it just made it so much more hilarious lol
Memory Newbie

Memory

Posted
Posted
this truly happened to me yesterday at pizza hut:

 

me: thank you for calling pizza hut is this for carry out or delivery?

customer: delivery, i have a coupon for 2 large pizzas for 16$

me: im sorry mam but that coupon is expirred (that coupon offer stopped 4 weeks ago)

customer: WHAT THE F**K I AM ONLY PAYING 16$

me: im sorry but there is nothing i can do

customer:NO YOU WILL F**K MAKE ME THEM AND !@#$%^&*ING SELL IT FOR 16$

me: one second

 

i then tell the manager what is happening and he tells me to hang up, but them 10 seconds later

 

me: thank you for calling pizza hut is this for carry out or delivery?

customer: WHY DID YOU HANG UP ON ME

me: i dont appreaciate you cussing

customer: F**K YOU!! DONT HANG UP ON ME!!

 

i then hang up, this time a guy calls saying hes a laywer and says we can take it 2 ways either he suees us or we give his client a free order, my manager tells me to get his number and they are not banned from every pizza hut in a 1 city radius around them lol

 

 

I once had a pizza place refuse to honour a coupon that said it was good. I didn't press it. I just don't order from them anymore.

 

 

I also once had a lady at work argue with me that a router she was sold wasn't wireless because it required an AC adapter. I didn't see the point in arguing with her so I just agreed with her. Now someone else can deal with her stupidity.

rootbear75 Newbie

rootbear75

Posted
  • Author
Posted
I also once had a lady at work argue with me that a router she was sold wasn't wireless because it required an AC adapter. I didn't see the point in arguing with her so I just agreed with her. Now someone else can deal with her stupidity.

rofl at this

 

you should have asked her what she thought it run on..

 

you should have told her, theres a special switch on there, and that if you find it, it gives you unlimited energy or something lol

Tiq Newbie

Tiq

Posted
Posted (edited)
This is a true story from the WordPerfect helpline. Needless to say, the help desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."

 

Actual dialogue of a former WordPerfect Customer Support employee with a caller:

 

 

If by "true story" you mean false, and by "actual dialogue" you mean fictional dialogue, AND by "currently suing the Word Perfect organiziation" you mean "currently not doing anything, because this story surfaced 10 years ago, and is in fact a fictional story for the most part", you would be closer to the truth. This is a story from years back (I first read it on a website called www.snopes.com; for those unfamiliar with it, it is a site that examines urban legends or myths in order to determine whether or not they are true), and has been proven false for the most part.

 

Here is the main article: http://www.snopes.com/humor/business/wordperfect.asp

 

Though this is an entertaining story, NO ONE got fired, and NO ONE is getting sued for anything. You're welcome for correcting you, and thus preventing you from looking like a complete fool good.gif

Edited by Tiq
Tiq Newbie

Tiq

Posted
Posted
I like how you completely avoided the fact that you lied about the accuracy of the story, and how you lied about whether or not it was true. The fact that it is old is irrelevant.
Drake7707 Newbie

Drake7707

Posted
Posted
the story may be false, but i've heard of such stories that are real though (gotta love/hate/whatever (depends if you're the person in front of the screen) it when someone turned the screen brightness to 0 >.>)
rootbear75 Newbie

rootbear75

Posted
  • Author
Posted
I like how you completely avoided the fact that you lied about the accuracy of the story, and how you lied about whether or not it was true. The fact that it is old is irrelevant.

i didnt know it was a lie either

Samapico Newbie

Samapico

Posted
Posted
I like how you completely avoided the fact that you lied about the accuracy of the story, and how you lied about whether or not it was true. The fact that it is old is irrelevant.

i didnt know it was a lie either

And note that the "this is a true story blahblahblah..." is part of the quote...

 

hmmm well ok it wasn't a quote before, but still... Every story begins with "this is a true story..." or "this happened to the grandson of my aunt's teacher's dog's turd..." or crap like that blum.gif

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