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Posted
may be a long shot but have you run a trace in CTM? perhaps there is a router nearby playing up or something.

 

ANyway if you are paying for better then that phone them. If they don't fix it leave for a new ISP.

If ur in windows:

try this:

 

Start -> Run

Type "cmd"

then type

tracert

 

example:

i would type: tracert www.cox.net

Posted (edited)
You need to take it to -> http://www.dslreports.com/forum/sympat There is online Bell Sympatico agents on that forum and they can help you.

 

You will need to registar (so you can post)

 

froot read up.

may i remind you that regardless of the speed, you should still be able to do a tracert thru the cmd.... if it doesnt work, then there are router or modem issues

Edited by rootbear75
Posted
You need to take it to -> http://www.dslreports.com/forum/sympat There is online Bell Sympatico agents on that forum and they can help you.

 

You will need to registar (so you can post)

 

froot read up.

may i remind you that regardless of the speed, you should still be able to do a tracert thru the cmd.... if it doesnt work, then there are router or modem issues

May I remind you that he is able to gather data of his connection speed, which means there is data that flows in and out without any problem.The fact that any ping/trace blocks at the first hop is ... weird.

Posted
You need to take it to -> http://www.dslreports.com/forum/sympat There is online Bell Sympatico agents on that forum and they can help you.

 

You will need to registar (so you can post)

 

froot read up.

may i remind you that regardless of the speed, you should still be able to do a tracert thru the cmd.... if it doesnt work, then there are router or modem issues

May I remind you that he is able to gather data of his connection speed, which means there is data that flows in and out without any problem.The fact that any ping/trace blocks at the first hop is ... weird.

no, i know that, but this last weekend, we had super slow speeds and high lag, so my mom got the cable modem replaced, and it was fixed... (I FINALLY HAD A LAG-FREE GAME OF HALO FOR THE FIRST TIME smile.gif)

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