I am going to make reasonable arguments here and back up my claims: 1. ZB-Bank is not open 24/7. If players deposit their money, they should be able to get their money back whenever they want, like an ATM machine. It is extremely frustrating when a player needs money and ZB-Bank is not online. If you can't get it online as often, then please don't have a bank at all. 2. Mods are far from being professional and friendly. I have seen on numerous occasions when a player complains or suggests something and a mod just slaps them down, usually something rude as well. Despite the players' poor at!@#$%^&*udes at time, the mod should still be professional and friendly. Believe it or not, this helps the zone grow and keeps the players coming back. 3. Lack of updates on F1 and server news. I raised in pub that the new ?Attach should be included in some do!@#$%^&*ent so that a beginner could access them. As in the previous point made, I was met with negative responses from the mods. They simply said that newbs wouldn't read f1 or server news. I would argue that some do and that a zone which keeps its do!@#$%^&*entation updated is a better zone than one which does not. At least say something like "ok we'll add in the near future" instead of "no we don't need it", in other words, "your suggestion is useless". Again, I would feel more at home if the mods were more professional. These are things that need to be trained. Someone on the higher rung of the HS staff needs to train the lower-level staff certain codes of conduct--is there even one in place? I don't think so. 4. If Dr. Brain has to abuse to help an uneven freq to come back, then that means the frequency system is not working well. Too often we see "stacked freqs". Is there a way to install a freq evener which factors in player's EXP? The equation could be something like... if one freq has more players than the other OR if one freq's total exp is XXX more than the other freq, then switch however many players so that the total exp of each freq is about the same, making the minimal amount of player changes... 5. Too many scamming bots. There needs to be regulation and limit on the number of bots that can blatantly cheat players' moneys. The odds of winning are not even close to that of a real casino. Since you can easily lose all the money you ?give, it makes the bots highly unfair. There's a point where a casino becomes unethical instead of playing on gambler's greed and desire to risk within reasonable, ethical boundaries. 6. Consumables do not promote fast-paced flagging. Before consumables were introduced, there was a lot more rushing because players could afford to do so. I hope that some of these points will be taken seriously by the HS staff. I'm writing all of this in the hope that HS can be a better zone, so it is not my intention to flame or bash HS or the HS staff. There are many positive things that can be said about HS and its staff.