froot read up. may i remind you that regardless of the speed, you should still be able to do a tracert thru the cmd.... if it doesnt work, then there are router or modem issues May I remind you that he is able to gather data of his connection speed, which means there is data that flows in and out without any problem.The fact that any ping/trace blocks at the first hop is ... weird. no, i know that, but this last weekend, we had super slow speeds and high lag, so my mom got the cable modem replaced, and it was fixed... (I FINALLY HAD A LAG-FREE GAME OF HALO FOR THE FIRST TIME )