I would be happy to provide name/location information to identify myself.. no one has given me a chance to provide this information. Heck, I even "think" I know the day I created the name. All attempts to reach a resolution have steered me towards "submitting another ticket", which inevitably results in me expecting to receive a confirmation number in an email from the ticket system that never arrives. Other aliases used at the time were Prox, Prox , Prox , and BaNkShOt. I do have access to Prox to verify my identity.